Frequently Asked Questions
Below you will find answers to some frequently asked questions. If you cannot find the answer to your question below please do not hesitate to contact us either via Facebook or our contact form.
1) How do I get a quote?
Simply add the products you are interested in to your cart and checkout. We will then promptly contact you with a formal quotation. No payment information is required during checkout.
2) How do I select fabrics (patterns, colours, etc.)?
Once you have submitted your request for a quotation, we will contact you with some available samples. You can then select the fabric of your choice.
3) How do I pay?
Payment is made via EFT, our banking details are supplied on your quote. Upon your acceptance of the quote a 50% non-refundable deposit is required for us to start production, this does not apply to jewellery where full payment is required.
4) When can I expect delivery?
Production lead times are between 4 and 6 weeks. Jewellery will be ready for shipment between 2 to 5 days depending on stock availability. Your package can be expected between 1 and 3 days after full payment is received depending on the shipping location.
5) What robe size should I order?
We make our robes according to your SA dress size. E.g. 34/10 fits well into our Small. Our robes do have a relatively loose fit, as a robe should be comfortable.